It feels like there are two separate issues being discussed here.
1 - is the moderation on OMD still at the level of involvement the community wants?
2 - in situations where members of the community really need support, how best can those close to the affected person/s let the community know support is needed?
I had no clue about any of this; I muted brute a long time ago and stopped reading most of the forum last year. I’ve been catching up in pieces on my work breaks.
I consider people directly affected by brute’s actions to be my friends and would 100% want to meet up if we were in the same city. I had NO idea that support was desired; I haven’t seen anything on the forum or via text that indicated anything besides the people involved wanted to move on from the hellish bits.
In the past we’ve had other instances as a community where highly emotional discussions end up spread over multiple threads and off forum platforms, and as a community we’ve lost valuable members that feel the community as a whole doesn’t support their input or struggle.
IMO the details and backstory here are not relevant to the question of How as a Community do we ask for help From The Community.
I’ve been part of forums for 25 years and have seen many different ways of filling this need.
On OMD if I’m remembering correctly, the community as a whole has preferred to work things out as a community. To me this also means that we then need to ask for what we need in the moment. Perhaps a thread in a subforum people will see (not an individual journal) stating “this is a support thread”?
Regarding the perceptions around mod actions here - my opinion:
I’ve been a moderator on a few different platforms, some with a massive membership (page views in millions) and some more intimate. I’m currently a moderator on a forum that puts member safety as Priority #1 because a sizeable percentage of our active members are minors. I am expected to read every post on the entire main forum and the mod team splits the few subforums we don’t care to read.
Flagging and reporting posts or users has been critical on every forum on which I’ve been a mod.
I also have always been required to make decisions based on forum guidelines - which has meant in several cases that we link a series of posts and a user’s IP address/es to the Admin, but as moderators we are unable to take action because the point of contention is about something happening outside the forum. The most recent case was a member posting Tik Tok videos slandering a business, and the business posting on their Facebook page how the business owner had received threats of violence from the member. As representatives of the forum, we can do nothing on the forum about this member until they violate the forum rules. But we are watching very closely and also check all outside forum social media related to this member just to make sure we have as much of the picture as we can.
We are an entire team of mods, internationally, covering all time zones, with financial support. So obviously things can be done very very differently than OMD. And yet the outcome of a situation like brute would be exactly the same from a moderation toolbox standpoint.
…ok y’all are typing way faster than me so I’m gonna go catch up